The quality of customer experiences is improving around the world. What is Customer Experience Excellence. Why Delivering Customer Service Excellence Is No Longer A Choice The Digital Transformation People Its more of a path than a destination. . Customer excellence is being excellent according to your customers. In short customer excellence is about being excellent in the eyes of your customer. Seeks feedback on communication style and effectiveness. It may include both positive and negative feelings incidents and expectations. If reps speak negatively of customers when chatting with coworkers that negativity will flow into customer conversations. Customer experience also known as CX is your customers holistic perception of their experience with your business or brand. Consistently provides excellent service. Affected by a suppliers understanding of customers desires and needs. In our experience when look
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